Sole Premise Reviews

Sole Premise offers a limited 3 Month warranty from the date of purchase on all products. This warranty covers any manufacturer defects of all items. If a product is found to be defective, it can be sent back to Sole Premise for repair. If the defect cannot be repaired, the item will be replaced at no additional charge. However, the warranty does not cover damage caused by excessive wear and tear to material, zippers, trims, lining, and straps.

For returns and exchanges, the item must be in unused condition with ALL original tags and within 14 days of purchase.

Regarding the shipping policy, all orders are shipped within 24 hours of being placed. The website also mentions overseas shipping, but does not provide specific details on the duration it will take for the orders to arrive.

Please note that these policies are subject to change and it's always a good idea to check the latest on the official website.

Solepremise.com is a well-known backpack brand. The prices of their products can vary, but one customer mentioned a purchase of a brown leather roller bag for $144.35. However, it's important to note that several customers have reported issues with the products and customer service. For instance, one customer reported a bag tearing at the strap seams within 4-12 hours of initial usage. Another customer reported receiving a bag that did not match the description on the website. The bag was supposed to accommodate a size 13 shoe, but it could not. When these customers reached out to Solepremise.com for a refund or exchange, they encountered difficulties. Some customers reported poor customer service, lack of response to emails, and refusal to provide a return shipping label. In some cases, customers had to involve the Better Business Bureau to get a response. Therefore, while the cost of products on Solepremise.com might seem reasonable, potential additional costs and issues should be considered.

"Solepremise.com" is an online store that specializes in Sneaker Bags and Luxury Travel Bags. Their products are designed to accommodate multiple pairs of shoes, clothes, socks, and laptops, making them ideal for travel, sports, and leisure activities. They offer bags that can carry up to 5 pairs of shoes, hold clothes for 5-7 days, and accommodate a laptop up to 17 inches. They also have XL versions of bags for larger shoe sizes. However, there have been customer complaints about the company's customer service and product descriptions. Some customers have reported issues with order cancellations, lack of response from customer service, and discrepancies between the product description and the actual product received. Despite these issues, the company continues to offer its products and services in the backpacks industry and provides discounts and coupons to its customers.

Solepremise.com has received mixed reviews from customers. On Trustpilot, the website has an average rating of 2.9. Some customers have reported issues with customer service and product descriptions. For instance, one customer mentioned that they received poor customer service and were unable to cancel an order. Another customer reported that the product they received did not match the description on the website. On the other hand, Sole Premise has also received a consumer rating of 5 stars from 17 reviews on another platform, indicating some customers are satisfied with their purchases. However, on Sitejabber, the website has a rating of 1 star from 1 review. It's important to note that customer experiences can vary, and these reviews represent a snapshot of some customer opinions.

Based on the reviews found online, Solepremise.com has received mixed feedback from its customers. Some customers have reported issues with customer service and product descriptions. For instance, there were complaints about poor customer service, inability to cancel orders, and product descriptions not matching the actual product. It's always recommended to do thorough research and read multiple reviews before making a purchase from any online store. Please note that this information is based on available online reviews and may not fully represent the overall customer experience with Solepremise.com. It's always a good idea to exercise caution when shopping online.

A limited 3 Month warranty from the date of purchase on all their products is offered by Sole Premise.

Sole Premise offers a 14-day return policy. Sole Premise also offers returns for damaged or defective products, these requests must be made within 14 days. Returned items must be in brand-new, unused condition with all original tags and packaging. All items being returned or exchanged will be at the buyer’s expense.

Sole Premise accepts Credit/Debit cards, Master cards, AMEX, PayPal, Discover, After Pay.

Shoe/sneaker purchases and items sold over 40% off are final sale and cannot be returned. Limited items can only be exchanged for another item or store credit.

Please allow 3-5 business days for processing.